Help, troubleshooting, and contact for Crumb Scout.
Before contacting support
Help us understand what happened.
Please include your device model, operating system version, Crumb Scout app version, a short description of the issue, and the steps that led to it.
The form does not accept file uploads. Do not include medical records, passwords, payment-card details, identity documents, or other sensitive personal information.
Crumb Scout Support does not provide medical advice or emergency help and is not continuously monitored. For urgent medical help, contact your local emergency services or a qualified healthcare professional.
Common help topics
Ingredient checks
Crumb Scout checks typed ingredients and pasted ingredient lists on your device.
A clearly labelled Scan a label — Coming soon preview may be visible in the Check screen. It is not connected yet and does not take, select, read, store, or upload a photo.
A result is decision support, not a safety guarantee. Always verify the current package and manufacturer information where needed.
Eat Out and translation cards
Eat Out saves places to research and personal notes about previous visits on the device.
English, Spanish, French, Italian, and German translation cards are built into Crumb Scout and remain available offline.
Saving a built-in card bookmarks it for quicker access; removing that bookmark does not remove the built-in card.
Translation cards for other languages are not currently available.
Restaurant notes and translation cards are planning aids only. Confirm ingredients, preparation, and cross-contact directly with restaurant staff.
Diary
If More → Navigation → Diary → Require “how you feel” is enabled, you must complete that Diary field before an entry can be saved. When it is disabled, the field is optional.
Search and the All, Last 7 days, and Last 30 days filters change only which saved entries are shown. They do not delete entries.
Diary counts, calendars, repeated labels, patterns, and insights are calculated locally from your saved entries and are intended for personal pattern awareness only.
Account and sign-in
Crumb Scout can be used without an account.
First-time setup begins in local mode. If optional email sign-in is available in your copy of Crumb Scout, it appears under More → Account and is intended for existing accounts.
Password reset is available for existing email sign-in accounts.
For help accessing or removing an existing sign-in account, use the support form and submit the request from the account email address where possible. We may need to verify that you control the account before acting on the request.
Removing an optional sign-in account does not automatically delete content stored locally on your device. Delete any local content separately in the app before uninstalling it.
Data and backups
App data is stored locally unless you choose to export or share it.
Optional sign-in does not by itself turn on cloud sync for local app content.
Backups, exports, and reports are handled by the destination you choose.
Export CSV includes all Diary entries, not only the entries shown by the current search or date filter, and opens the device share sheet.
Share summary shares a generated text summary. Exporting or sharing does not remove the local Diary, and the destination you select controls the resulting copy.
If you delete local data or uninstall the app, recovery may depend on your device backup setup.
Notifications
Check that reminders are enabled both in Crumb Scout and in your device notification settings.
Rebooting or reinstalling the app may affect scheduled reminders on some devices.
Waitlist sign-up
If you join the website waitlist, Crumb Scout stores the name and email you submit so launch or product updates can be sent later.
To correct or remove your waitlist sign-up, use the support form and submit the request from the same email address where possible.
Contact form
Send a support message
Crumb Scout uses your name, email address, and message to review and respond to your request. See the Privacy Policy for more information.